Shipping policy

Shipping Policy

Effective Date: 1 January 2026
Website: https://elitehomearcade.shop
Business: Elite Home Arcade

Order Processing

All orders placed through our website are processed within 1–2 business days after successful payment confirmation.

Orders are processed during standard business hours, Monday to Friday, excluding public holidays.

Once your order has been prepared for dispatch, you will receive an email confirmation with tracking details.

Shipping Method

Elite Home Arcade ships all orders through our logistics partner Aramex.

This ensures reliable nationwide delivery across South Africa.

Delivery Timeframe

Estimated delivery time is 3–7 business days depending on your location within South Africa.

Delivery timelines may vary due to:

Remote delivery locations
Courier routing schedules
Public holidays or peak periods
Unforeseen logistical delays

Please note that delivery timeframes begin after the order has been dispatched.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email. This tracking number can be used to monitor the progress of your shipment.

If you do not receive tracking details within 3 business days of placing your order, please contact our support team.

Delivery Coverage

We currently deliver nationwide within South Africa.

At this time, we do not offer international shipping.

Delivery Issues

If your order has not arrived within 10 business days after dispatch, please contact us so we can investigate the matter with the courier.

We are committed to ensuring that all customers receive their orders as quickly and securely as possible.

Incorrect Shipping Information

Customers are responsible for ensuring that the shipping address provided at checkout is correct.

Elite Home Arcade cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete address information provided at the time of purchase.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost in transit, please contact us within 48 hours of delivery or expected delivery so we can assist in resolving the issue with the courier.